Award-Winning Customer Support Team is now a “Certified Center of Excellence”
ACTON, Mass., Sept. 13, 2016 /PRNewswire/ — Psychemedics Corporation (NASDAQ: PMD), the world’s leading and largest hair analysis drug testing company, announced that it has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
Raymond C. Kubacki, Chairman and CEO stated, “We are honored to be recognized for our world-class performance in the customer service area. The results achieved clearly indicate our passion for excellent client care. Jim Dyke, Corporate Vice President of Sales and Marketing, and James Moreno, Director of Client Services, have done a great job quarterbacking this initiative and ongoing process, which is so vital to our company’s growth. We value our clients and this award gets to the heart of why we are in business: to help our clients succeed in their business.”
BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard.
“Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal’s database of contact center metrics, which was founded at Purdue University and is the largest in the world. This achievement confirms Psychemedics’ ability to deliver service that is both efficient and effective,” said Bruce Belfiore, CEO of BenchmarkPortal. “We applaud their commitment to superior customer service.”
About BenchmarkPortal Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visitwww.BenchmarkPortal.com.
About Psychemedics Corporation Psychemedics Corporation is the world’s largest provider of hair testing for the detection of drugs of abuse. The Company’s patented process is used by thousands of U.S. and international clients, including over 10% of the Fortune 500 companies, for pre-employment and random drug testing. Major police departments, Federal Reserve Banks, schools, and other public entities also rely on our unique patented drug testing process. We strongly believe our drug testing method to be superior to any other product currently in use, including traditional urine testing and other hair testing methods.